Rethinking Technology In Business: Role Of AI In Field Services Featured Image

We are in an era where technology is playing a pivotal role in reinventing the traditional business operations. And technology like artificial intelligence is leaving no stone unturned to make processes more effective, efficient, and accurate.

The most benefited companies today are those who are operating in field services. The industry is one such where the right combination of automation with operations can do wonders for the business. In contrast, the lack of proper execution could be the reason for higher losses. So, are there any automated ways that companies can opt for in combination with AI to gain significant profits? Let’s discuss it further.

AI enables high-level intelligence in systems improving their overall efficiency and capability of performing specific tasks. That’s how field service management software manages business-related information and helps make better scheduling decisions.

Artificial Intelligence In Field Services

AI makes field service dispatching easier

Now imagine a similar scenario the traditional way where there are no apps or AI-powered software applications that technicians could use. This means the technicians have to make a second or even third visit back to the office to discuss the problem or get additional details from managers in order to resolve the problem. However, this problem does not even remain a concern with AI-powered Software programs.

Automated scheduling with AI

AI automation in job scheduling not only makes effective scheduling but also saves the technician’s time to invest in other important tasks. It also eases the work for schedulers by offering them easier ways to perform the jobs.

Efficient Services Towards Customers

With chatbots in the scene, the scope of error eliminates completely. This ensures no mistake would be made when registering customers’ queries, which is not possible when a professional is performing the task.

Managing Workforce With AI-Enabled Systems

AI-powered software programs are great for predicting unexpected events. The job completion rate with such software programs can easily be increased as the workers having the right skill set are assigned to perform the task.

Life Cycle Prediction Of Equipment

This proactive approach is just great to keep customers happy and the life cycle of the equipment much longer. Moreover, the customers will always like the fact that the services are scheduled before the actual breakdown happens.

AI Facilitates Data-Driven Decisions

Efficient data analysis project planning, staff recruitment, and inventory management are also possible with the same. With more innovative technologies like IoT and Big Data along with artificial intelligence, it gets easier and more effective to make decisions that are business-centric.

Effective Inventory Management with AI

Scanning incoming and outgoing parts with the help of a mobile app makes real-time parts’ visibility possible in regard to parts availability, parts usage, and replenishing needs as well. AI tools can analyze inventory data in order to keep the inventory updated.

The Bottomline

Businesses must learn that offering on-field services is more about technicians’ efficiency on-field and not just about delivering the required assistance. The services must be offered efficiently and with exceptional execution keeping all the details of the progress very much visible. All this is possible with AI-enabled field service software.

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Ruhani Rabin being a tech and product evangelist for almost 20 years. He was VP, CPO for various digital companies. Plays with Drones in his free time.

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Ruhani Rabin

Ruhani Rabin being a tech and product evangelist for almost 20 years. He was VP, CPO for various digital companies. Plays with Drones in his free time.