Before Proceeding To The Features, Let’s Discuss Some Unknown Facts

  • For the sale of a product, a sales representative on average needs only 2–3 calls to existing customers, compared to a dozen similar to new potential buyers.
  • Getting a deal with an existing client is 5–10 times cheaper than making the same deal with a new customer.
  • The increase in the share of regular customers by 5% is reflected in the overall increase in sales by more than 25%.
Collection of information
Collection of information

For the adequate implementation of the CRM software, four main tasks are necessary:

Customer identification
Customer identification

Components of CRM systems

Contact Management

Account Management

Sales management

Time management

Customer service

Field Force Automation, Telemarketing/ telesales

Marketing

Lead management

PRM

Knowledge management

e-business

Business intelligence

User support

Summary

--

--

Get the Medium app

A button that says 'Download on the App Store', and if clicked it will lead you to the iOS App store
A button that says 'Get it on, Google Play', and if clicked it will lead you to the Google Play store
Ruhani Rabin

Ruhani Rabin

5.6K Followers

Ruhani Rabin being a tech and product evangelist for almost 20 years. He was VP, CPO for various digital companies. Plays with Drones in his free time.