Before Proceeding To The Features, Let’s Discuss Some Unknown Facts

  • For the sale of a product, a sales representative on average needs only 2–3 calls to existing customers, compared to a dozen similar to new potential buyers.
  • Getting a deal with an existing client is 5–10 times cheaper than making the same deal with a new customer.
  • The increase in the share of regular customers by 5% is reflected in the overall increase in sales by more than 25%.
Collection of information
Collection of information

For the adequate implementation of the CRM software, four main tasks are necessary:

Customer identification
Customer identification

Components of CRM systems

Contact Management

Account Management

Sales management

Time management

Customer service

Field Force Automation, Telemarketing/ telesales


Lead management


Knowledge management


Business intelligence

User support




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Ruhani Rabin

Ruhani Rabin


Ruhani Rabin being a tech and product evangelist for almost 20 years. He was VP, CPO for various digital companies. Plays with Drones in his free time.