Did you know the research on emotional intelligence emerged because people with average IQs were outperforming those with high IQs 70 percent of the time? There are many qualities associated with emotional intelligence (EQ) including empathy, honesty, and compassion. Such qualities help us perceive where others are coming from, especially in the workplace and when helping the public.
With this level of understanding of other people, professionals with EQ will adjust their personal communication style to fit each situation. They make it look easy to say things at the right times, successfully sharing their meaning while showing regard for other’s perspectives.
This ability brings them closer to people in general and earns them regard for their personal character. In the IT world, especially for workers handling web data integration, it brings the seller closer to the buyer and creates an intimate transaction. The buyer often feels like the seller is personally advising him or her about the best purchase.
Self-aware People Are Everywhere — Why Not Be Like Them?
We all know people with high EQ. It could be a beloved boss or a favorite clergy member. It could be the nurse who cares for our grandparent or the friendly neighbor who watches the kids on short notice.
It could be the Honda rep who has sold your family 4 vehicles in the last five years. We want to emulate people with high EQ and, quite frankly, be around them as much as possible.
They seem to share qualities such as heightened self-awareness. They have strong instincts about how to act in different situations because they are confident. They recognize their shortcomings and make efforts to overcome them when possible.
They take action when needed, but they hold back when aware they don’t know the right thing to say. Self-aware people often exhibit good judgment because they excel at making decisions with information available to them about others.
On The Path To Self-awareness
We suggest sales managers emulate individuals with a high degree of self-awareness and try to encourage it in others. Although you might not possess this quality in abundance, you can increase it.
First, learn what self-awareness means and what people with this ability have in common. Second, try these 3 strategies used by self-aware people who succeed in the sales environment:
1. Create And Practice Good Habits Daily.
Forbes.com contributor Thai Nguyen suggests that you try to expand your emotional vocabulary.
Emotions create powerful physical and behavioral responses that are more complex than ‘happy’ or ‘sad’. Putting your feelings into words has a therapeutic effect on your brain; if you’re unable to articulate how you feel, that can create stress.
We find it helpful for people to not only put inspirational sayings around their office, but self-aware people may write in a journal or speak with a confidante before attending an important meeting or a job interview. Others use meditation or another form of self-reflection. The goal is to put words to what you feel and to accept them.
A feeling is something without a positive or negative value. There’s a common mindset, for example, that feelings like jealousy, sadness, regret, and anger are negative, but they really aren’t good or bad. If we can accept an emotion at face value, we find it easier to address any situation.
2. Spend More Time Being Mindful.
This mode of thinking requires you to focus all energies (emotional, mental, and physical) on the moment. We like the definition of being mindful from the Mayo Clinic:
Mindfulness is the act of being intensely aware of what you’re sensing and feeling at every moment — without interpretation or judgment.
Let’s take an example. You’re sitting in a coaching session with your colleague and your cell phone keeps beeping with a text alert from your teenage son. Apparently, something in his life requires your personal attention, but your employee has just started crying in response to the feedback you just shared.
On the one hand, you have an obligation to demonstrate compassion for the employee in her emotional moment. On the other hand, you feel compelled to read the text message.
There is no way for you to do both things at once unless you use your words to handle the situation. Self-aware people realize they can only be helpful to one person at a time. They must decide quickly how to respond to both situations. They could do something like this.
Stop the employee for a moment.
I appreciate how the feedback I just gave you are difficult to process. We need to talk about it more. If you will excuse me for a moment, I need to check this text message from my child. I also understand if you want to continue this meeting at another time.
In this way, you free yourself up to check your phone, but you’ve also given your employee a chance to reschedule the meeting if the situation is too awkward.
You shouldn’t continue coaching the employee until she’s in a better mindset to receive feedback. If she composes herself and requests that you answer the text and continue, you respect her self-awareness and complete the meeting.
3. Resolve Emotions That Hold You Back From Success.
We like how SixSeconds explains it:
Emotions, even difficult emotions — are really just messages. And when we learn how to listen to that message and let it help us respond, we can transform the power dynamics. Instead of feeling overwhelmed by our difficult emotions and invaded by their negativity, we feel like we have a helper, an ally guiding us through the maze of life.
The difference between a person who feels in control of a situation and one who does not be feeling they can use the power dynamics described above to their advantage.
If people cannot feel in control of thoughts and emotions in a situation, they won’t communicate well or make sound decisions. When impacted by emotions, for example, they cannot understand all sides of a problem or provide the assistance to others. In dealing with emotions as they happen, you can perform better, especially when trying to meet others’ needs.